Mav Party Lines are a first-of-its-kind SMS-to-live transfer call feature for call and contact centers. Party Lines extend the Conversational AI lead generation funnel from text messaging outreach and qualifying, to a live phone call between qualified leads and an available sales representative. The experience is similar to any human-powered live transfer call, except the AI-powered Mav is involved every step of the way to facilitate a successful live transfer and keep both the lead and sales rep informed and engaged via phone and text message.

Party Lines are designed to be contextually aware of the status of both the lead and the sales rep's availability, and will immediately coordinate if either party is not available for the call and find the next best time. Both parties are in control of when their next phone call will be initiated while Mav works simultaneously in the background, updating internal systems and CRMs along the way.

Read more about the launch of Mav Party Lines.