Mav | Blog

Introducing Spectre: AI-Enable Your Ruby on Rails Application

Spectre is the latest addition to our open-source library: a Ruby gem that makes it easy to AI-enable your Ruby on Rails application.

Matthew Black

Oct 02, 2024

Blog

Insurance Industry Veteran Greg Spano Joins Mav Advisory Board

Greg brings a proven track record in the insurance industry through his work at EverQuote, which will help Mav expand our market share in the vertical.

Hillary Black

Sep 03, 2024

Blog

How Mav Cognitive Prevents AI Hallucinations

One of our favorite things about Mav Cognitive is how we’re mitigating hallucinations. Hint: It’s a lot more than just RAG.

Matthew Black

Aug 29, 2024

Blog

Introducing Mav Cognitive

Today we launch Mav Cognitive, human-level cognitive abilities that close the skills gap between Mav and human call center reps.

Matthew Black

Aug 08, 2024

Blog

New Mav Integration: Canopy Connect

Excited to add Canopy Connect to our roster of one-click Mav integrations!

Matthew Black

Jul 24, 2024

Blog

Should You Pretend Your AI is Human?

Here are the reasons why you should NOT act as if your AI is a human

Matthew Black

Jul 10, 2024

Blog

A Quick Tour of Mav Analytics

🎥 Our analytics are designed to help you report, alert and act on metrics like positive intent. Take a quick video tour of the new analytics dashboard.

Matthew Black

Jul 03, 2024

Blog

The Future is a One-Person, One-Billion-Dollar Company

A deep dive into AI Agents and agentic workflows, and the possibilities of a new type of company powered by AI employees

Hillary Black

Jun 17, 2024

Blog

An Overview of the Mav Outbound API

🎥 Check out this quick overview of our Mav Outbound API, how it works, and how some of our customers are leveraging it.

Matthew Black

Jun 12, 2024

Blog

Webinar: How to Scale Lead Generation Across Calls with Conversational AI with Mav and Phonexa

Mav's Matthew Black and Evan Smith join Phonexa COO Jeff Schaffer to discuss automating & enhancing lead outreach.

Hillary Black

Apr 19, 2024

Blog

Mav Wins "SMS Company of the Year" at the 2023 AFFY Awards

We’re proud to have received the award for "SMS Company of the Year" at this years' AFFY Awards!

Hillary Black

Oct 27, 2023

Blog

Join us at Contact.io to Learn About Driving Business Intelligence with Conversational AI

We're excited to head to Denver in August to exhibit at Contact.io and hear Matthew talk about understanding key lead indicators for your contact center

Hillary Black

Aug 11, 2023

Blog

Join us a Lead Generation World to Learn About SMS-Verified Leads

We're excited to head to San Diego in January to exhibit at Lead Generation World and hear Matthew talk about "Unlocking New Revenue Opportunities with SMS-Verified Leads"

Hillary Black

Nov 18, 2022

Blog

The Text Messaging Compliance Terminology Your Business MUST Know

Staying compliant is key to long term success with SMS, but what can you do and what can't you? What do the acronyms mean? This guide includes all of the vocabulary you must know..

Hillary Black

Oct 10, 2022

Blog

Introducing Party Lines

Today we launch Party Lines, or AI-Powered Live Call Transfers, extending our use of Conversational AI to initiate a live phone call between AI-qualified leads and sales representatives.

Matthew Black

Aug 31, 2022

Blog

Case Study: Mav + Calendly = A Perfect Match for Booking Demos

Learn how Mav helped Qandid see 33X ROI in 6 months by integrating Mav with Calendly.

Matthew Black

Aug 04, 2022

Blog

How Much Time Does Mav Actually Save You?

The details behind our new Time Saved metric and how valuable it is to have Mav on your team.

Evan Smith

Jun 08, 2022

Blog

A2P, 10DLC, TPS? A Complete Guide to the Text Messaging Vocabulary Your Business Should Know

Programmable Messaging is a must for business, but how do you know what options are right for you? This field guide has the answers.

Hillary Black

May 04, 2022

Blog

Why Automated Texting is More Powerful Than Any Other Channel for Sales Reps

Learn why automated SMS conversations are so much more valuable for sales than the alternatives

Hillary Black

Feb 16, 2022

Blog

New Mav One-Click Integrations

With our latest feature, you can now add Mav to Salesforce, Hubspot and Slack in seconds!

Matthew Black

Feb 15, 2022

Blog

How Mav Solves The Top 3 Problems for Sales Reps

Why should you choose Mav over other hybrid messaging platforms?

Hillary Black

Dec 07, 2021

Blog

Mav Named Among 55 Best Fintech Startups 2021

We’re proud to be among the 55 Best Fintech Startups ranked by The Startup Pill this year!

Hillary Black

Dec 06, 2021

Blog

Automated Two-Way Texting: The Complete Guide

What is automated two-way texting? How can you use automated texting with your existing business process automation to nurture and convert more leads? Real automated SMS messaging examples for sales & marketing.

Hillary Black

Nov 01, 2021

Blog

22 Reasons Why You Need Automated Texting in 2022

SMS marketing stats: Simply put, your business needs to text. Automated two-way texting can help sales & marketing engage prospects and convert more leads.

Hillary Black

Oct 15, 2021

Blog

Instantly Experience Mav With Our New Text Demo

Give Mav a test drive and see what your leads will experience first hand.

Matthew Black

Sep 28, 2021

Blog

Mav "SMS Enablement Detection" Skill Now Live

In our latest update, Mav now has the ability to detect if a phone number is a landline, or if it can receive texts.

Matthew Black

Sep 03, 2021

Blog

Mav Named Top Fintech Company 2021

We’re proud to be among the top Fintech Companies on two separate Best Startup lists this year!

Hillary Black

Aug 27, 2021

Blog

What are Mav Playbooks?

Learn more about how Mav’s Automated Texting Playbooks can scale your sales efforts.

Hillary Black

Aug 23, 2021

Blog

How Mav Automates Your Sales

You’re ready to automate the back-and-forth with your leads and customers, but how exactly does Mav work?

Hillary Black

Aug 03, 2021

Blog

Introducing Mav 2.0

Mav has entered dark mode. See the new look and get inspired with all of the possibilities to scale your sales with artificial intelligence.

Matthew Black

Jul 26, 2021

Blog

Mav Named a HousingWire Tech100 Winner

It's the most innovative and impactful technology companies serving the real estate industry - and we made the list!

Hillary Black

May 18, 2021

Blog

Hear Matthew Black on the How We Solve Podcast

On this episode, "Product-Based Company," Matthew and GQ Fu talk about ow we transitioned Mav (FKA Black Ops) from a service-based consulting agency to a product company.

Hillary Black

Nov 09, 2020

Blog

What’s Missing from Your Marketing Automation Strategy? A Conversation.

Learn the secret to improving your lead-to-contact rate

Hillary Black

Nov 02, 2020

Blog

Marketing Automation is Dead. Do this instead...

You can do better than that 50% drop from online quote to completed application. Give your strategy an upgrade. In this video Matthew Black gives you two examples for Fintech that convert more customers from online quotes to applications.

Matthew Black

Oct 30, 2020

Blog

Hear Matthew Black on the Mortgage Marketing Expert Podcast with Phil Treadwell

On this episode, "Customer Experience," Matthew and Phil talk about how to create a relevant mortgage experience, the best way to balance price and value, and using technology to replace yourself and automate the process.

Hillary Black

Oct 15, 2020

Blog

Mav Makes The #DoleadScape500

We're excited to share that Mav was included on the first EVER map of lead generation industry

Hillary Black

Oct 06, 2020

Blog

Conversational AI: Build Vs Buy

Build vs Buy: The pros and cons of buying Conversational AI software or building your own custom solution.

Matthew Black

Aug 27, 2020

Blog

What is a Bot Persona & How Do You Create One For Your Business?

If you're considering creating a bot or using automated texting for your business, something you need to ask yourself first is: do you need a bot persona?

Hillary Black

Jul 22, 2020

Blog

Using One-Way SMS Alerts? You're Leaving Money On The Table

SMS is a great channel to nurture leads, but are you leaving the real benefits on the table by using one-way text notifications and alerts?

Hillary Black

Jun 29, 2020

Blog

Hear Hillary and Matthew Black Chat All Things SMS on the VUX World Podcast

Hillary and Matthew Black share how to design and implement automated conversational AI with SMS messaging, and why you should on VUX World Podcast.

Hillary Black

Jun 15, 2020

Blog

The REAL Reason Your Texts Aren't Converting (and How to Fix It)

SMS is a great channel to nurture leads, but are you leaving the real benefits on the table by using old school methods and one-way text notifications?

Hillary Black

Jun 01, 2020

Blog

Mav "Driving Intent" Skill 🚗 Now Live

Yesterday, we had a user text Mav that they were driving. Obviously, we don’t want people to text and drive. So we designed, trained and launched Mav’s “Driving Intent” skill. It's live in production today.

Matthew Black

May 08, 2020

Blog

Scaling Mortgage Acquisition? Automated Texting is Your New Secret Weapon to Convert

Are you a high performance mortgage marketer looking for new, innovative strategies to fill your funnel, but wish your lead to contact rate was better?

Hillary Black

May 01, 2020

Blog

How to Use Automated Texting to Bring Cold Leads Back to Life

Did you know 80% of sales require FIVE follow-ups after the initial contact, yet 44% of sales reps give up after only one attempt? Automated texting can put your follow ups on autopilot and help you convert more cold leads faster.

Hillary Black

Apr 30, 2020

Blog

6 Ways to Drive Traffic to SMS

Automated texting is one of the best new ways to grow your business. It's simple, SMS converts better. In fact, text messages have a 209% higher response rate than phone, email and Facebook. Here are 6 ways to drive traffic to SMS.

Hillary Black

Apr 01, 2020

Blog

What is Robotic Process Automation and How Can it Help Your Business?

Using Robotic Process Automation (RPA) for manual sales tasks can give you more than just extra time. Learn how RPA and automated texting can convert more leads.

Hillary Black

Mar 01, 2020

Blog

Why Your Sales Team Should Hire a Robot

Why hire a robot? Here are all of the reasons to use automated two-way texting in your workflows, business automations & sales process & how to get started

Hillary Black

Feb 15, 2020

Blog

Should Your Business Use Automation? An Easy Way to Decide

A simple decision tree and mental model to help you identify opportunities for automation in your sales and marketing.

Matthew Black

Feb 01, 2020